We're here to help
When you buy with Gleeson, you can expect a quality home and service throughout your buying journey and beyond.
Our commitment to you
We understand buying a home is one of the biggest purchases you'll ever make and that's why we've invested hugely in our customer care focus.
We’re committed to building quality, affordable homes and delivering a service to you from the moment you meet us. Our commitment doesn’t stop once we hand over your keys.
After key release we commit to a two year Gleeson warranty, which is regulated by the NHBC Buildmark warranty to give you absolute trust, peace of mind and comfort in your new home.
Our dedicated team is on hand to support you from the first day of your purchase with us.
We hope that your home will be issue free, but sometimes faults can happen. If you need to raise a concern regarding any aspect of your new home you can do this via your My Gleeson portal.
My Gleeson is accessible to our customers 24 hours a day and allows you to raise any concerns at your own convenience. For more information on reporting a defect, please view our Quality Charter.
We’ve put together a series of new processes to keep both our customers, colleagues and sub-contractors safe while carrying out work in and around your home.
On your My Gleeson portal you will find a Covid assessment form which will need to be completed prior to our attendance to your property. Please ensure that this is complete so our team can schedule all necessary appointments. If you have any further questions on this, please refer to our customer care team via firstname.lastname@example.org.
Whilst we hope that your experience with us has been issue free, we understand that things can sometimes go wrong. We take all complaints very seriously and if you feel at all dissatisfied with our service and we have been unable to resolve your issue, we want to know.
In order to raise a formal complaint please put this in writing to email@example.com, where a dedicated member of our Customer Care team will acknowledge your complaint within two working days and endeavor to provide you with a full response within ten working days.
You may wish to further refer to the Consumer Code for Home Builders for additional guidance.