We're here to help
When you buy with Gleeson, you can expect a quality home and service throughout your buying journey and beyond.
Our commitment to you
We understand buying a home is one of the biggest purchases you'll ever make and that's why we've invested hugely in our customer care focus.
We’re committed to building quality, affordable homes and delivering a service to you from the moment you meet us. Our commitment doesn’t stop once we hand over your keys.
After key release we commit to a two year Gleeson warranty, which is regulated by the NHBC Buildmark warranty to give you absolute trust, peace of mind and comfort in your new home.
Our dedicated team is on hand to support you from the first day of your purchase with us.
Homeowner's manual
We know that with a new home comes a whole new world of information, so we’ve put our expertise all in one place, in our homeowner’s manual, which will be given to you on your completion day by your Sales Executive.
Our homeowner’s manual is a comprehensive guide on how to keep your new home looking amazing and in good working order. In our guide you can read about how to care for everything from your drains to your driveway, and so you’ll be a home expert in no time.
When you buy with Gleeson, you can expect a quality home and service throughout your buying journey and beyond. We hope that our homeowner’s manual will help you from the second you move in, throughout the length of time you occupy your beautiful Gleeson home and beyond.
My Gleeson
We hope that your home will be issue free, but sometimes faults can happen. If you need to raise a concern regarding any aspect of your new home you can do this via your My Gleeson portal.
My Gleeson is accessible to our customers 24 hours a day and allows you to raise any concerns at your own convenience. For more information on reporting a defect, please view our Quality Charter.
Complaints procedure
Whilst we hope that your experience with us has been issue free, we understand that things can sometimes go wrong. We take all complaints very seriously and if you feel at all dissatisfied with our service and we have been unable to resolve your issue, we want to know.
In order to raise a formal complaint please put this in writing to customercare@mjgleeson.com, where a dedicated member of our Customer Care team will acknowledge your complaint within two working days and endeavor to provide you with a full response within ten working days.
You may wish to further refer to the Consumer Code for Home Builders for additional guidance.