Welcome home

When you become a homeowner there are just a few things that you’ll need to sort out after you move in.

Don't forget!

Obviously by this stage you’ll have packed up and booked your removal company, but here are just a few extra things that we don’t want you to forget.

We know that you’re bound to rack up a heap of cardboard and rubbish from unpacking all your lovely new furniture and home accessories. You’ll need to order your bins with the council directly via their official website and pay a small fee. Fees can vary depending on local council policies but we’ve had a little look and estimate that the most expensive bin you’ll need is no more than £50. You’ll have your standard bins, your recycling bins and make sure to enquire about a green bin for garden waste, as some councils give these out for free!

Until you’re the legal owner of the property you won’t be responsible for any utility bills generated up until that point. So at your legal completion or key release when you do become the owner, we’ll take your meter readings and confirm them with the utility companies.

After this, you will then need to contact your local water supplier and British Gas to set up your own account. You won’t be able to change water supplier but you don’t have to stick with British Gas, this part is up to you entirely. Although, we’d recommend sticking with them just for a few months, just to check that everything is working as usual. (what about electric / council tax, TV licence)

] Now let’s talk internet, as we know you can’t live without it and this is probably fairly high on your tick list. We work with BT’s Open Reach division to supply internet to our developments. Open Reach actually supply internet to every single housebuilder in the UK. They will install the cabling to your property which gives you an internet connection.

As a general rule, commissioning of this connection will take place after legal completion, to make sure that no cables are dislodged during the build process. Its definitely worthwhile speaking to your sales executive as to how the process works as it can differ across regions. In some cases the Open Reach representative may liaise directly with the Site Manager on connections, and in others it may be your responsibility as the homeowner to contact Open Reach and arrange the connection (as they will need access to your home to do this). Once the cabling is connected to the little BT box in your home, you’re then free to choose whichever supplier you want. You’re not tied into using BT, they’re just the contractor we use to get that infrastructure in place and ready for you.

Whilst there are a number of things to think about after moving into your new home, we can’t go ahead without quickly reminding you about council tax and home insurance. You don’t want to be blindsided  by a huge council tax bill that you forgot about, do you? Don’t forget your TV license either!

Our top tip for home insurance is to shop around and find the best deal. Comparison sites are great, and you may even get a better deal if you ring up and do some bartering.

Buying new might have made this process easier but it’s still going to keep you busy for a little while. Your home buying journey is completely unique to you, and can be whatever you make it. We know we could never list every single thing you need to think about after moving into your new home but we hope our expertise can guide you through those key parts.

MyGleeson

24/7 access to our My Gleeson portal

Your new home will have undergone a thorough inspection process to make sure we are handing over a home for you to be proud of. Whilst we hope that your home will be issue free, with a manmade product we do acknowledge that sometimes things can go wrong. So that’s why after you complete we’ll give you access to our My Gleeson portal.

My Gleeson is accessible to customers 24 hours a day and allows you to raise any concerns at your own convenience. You can learn more about reporting a defect in our Quality Charter. Our sales executives will take an email address for you, we’ll then set up your account and send you over the login details so you are good to go.

On My Gleeson you’ll also be able to access our handy customer videos, that give you a real time demonstration on things like heating, utility supplies, internal and decoration and the external features to your new home.

 

Extras

Whilst there are a number of things to think about after moving into your new home, we can’t go ahead without quickly reminding you about council tax and home insurance. You don’t want to be blindsided  by a huge council tax bill that you forgot about, do you? Don’t forget your TV license either!

Our top tip for home insurance is to shop around and find the best deal. Comparison sites are great, and you may even get a better deal if you ring up and do some bartering.

Buying new might have made this process easier but it’s still going to keep you busy for a little while. Your home buying journey is completely unique to you, and can be whatever you make it. We know we could never list every single thing you need to think about after moving into your new home but we hope our expertise can guide you through those key parts.