About the Consumer Code

The Consumer Code is a set of guidelines that we follow as part of our ongoing commitment to providing high quality new homes and services to all our customers.

Happy child jumping up and down on a bed

Safeguarding

The Code enables us to safeguard our customers during and after purchasing their new home, ensuring that they are:

• Treated fairly
• Know what service levels to expect
• Are given reliable information to help them make their decisions
• Know how to access speedy, low-cost dispute-resolution arrangements if they are dissatisfied.

The Code covers every stage of the home-buying process from pre-contract through exchange of contracts, right up to occupation.