We're here to help
When you buy with Gleeson, you can expect a quality home and service throughout your buying journey and beyond.
Contact Customer Care
Within each of our regional offices, we have a Customer Relations Advisor available to assist you should you need them.
If you wish to raise an issue with your home within the first two years of occupation, this should be done via the MyGleeson portal. Following up on any issue you have already raised should also be done by using the “Follow Up” function within MyGleeson.
For any other support regarding your new home, please select your development from the drop down list below to be presented with the correct number for your Regional Customer Relations Advisor (CRA). Should your advisor be on another call, please leave us a message as this will generate an email to your CRA who will be sure to get back to you.
Please ensure your message gives us details of:
- Your full name
- The name of your development
- Your plot number
- The best number to call you back on
- A brief message letting us know what you need to discuss with us
Customer Care
Find your development
MyGleeson
We hope that your home will be issue free, but sometimes faults can happen. If you need to raise a concern regarding any aspect of your new home you can do this via your MyGleeson portal.
MyGleeson is accessible to our customers 24 hours a day and allows you to raise any concerns at your own convenience. Click here to sign into your MyGleeson account.
Home Buying Guide
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Want to raise a complaint?
Whilst we hope that your experience with us has been issue free, we understand that things can sometimes go wrong. We take all complaints very seriously and if you feel at all dissatisfied with our service and we have been unable to resolve your issue, we want to know.
Should you have an issue or defect with your Gleeson property within the first two years of legal completion, simply log the issue via your ‘My Gleeson’ account, and a member of our Customer Care team will review the issue. Where a defect is valid, they will instruct our site teams to make contact to arrange any rectification works.
However, in order to raise a formal complaint, all complaints need to be communicated in writing to customercare@mjgleeson.com, where a dedicated member of our Customer Care team will acknowledge your complaint within two working days and endeavour to provide you with our proposed next steps within ten working days. In this response we will outline our position in relation to matters raised, and if possible at this time, inform you of our proposed path to resolution.
Following this, should you feel dissatisfied with how we have handled your complaint, and your complaint relates to a reservation made after 1st November 2022, you have the right to refer your case to the New Homes Ombudsman Service. For anyone who reserved a home prior to 1st November 2022, please refer to the Consumer Code for Home Builders.