The safety of our customers, colleagues, subcontractors and supply chain, is, and will always be, our number one priority. During the coronavirus pandemic, we have taken many measures to ensure this.
We are delighted to welcome back customers to our sales centres and show homes and are closely monitoring guidance issued by the Government. Whilst on most of our developments, appointments are no longer necessary, we do advise booking in advance to ensure that our sales executives are available. Please check the development page for specific opening hours and guidance. Where local lockdown restrictions are in place, it may be necessary to operate an appointment system and customers should always ensure that any appointment has been confirmed by the sales team before visiting.
Social distancing and other safety measures do apply whilst visiting our developments. Further details are outlined below.
Guidance for customers and visitors to our sales centres and show homes
All our sales centres are now open Thursday to Monday from 10am to 5pm. Visitors are now welcome to walk in without an appointment, however, on certain developments, where local lockdown restrictions are in place, you may be required to pre-book an appointment. Visitors should check the specific development page they are intending to visit for any specific requirements. Please note that appointments are not confirmed until a member of the sales team has contacted you.
Visitors must follow retail guidelines by wearing a face covering, as well as completing a short COVID-19 questionnaire. This ensures the safety of our customers and our colleagues.
Examples of these include:
- A maximum of one household (a maximum of two people) in the sales centre/show home at any one time
- Ensuring we maintain a safe one metre distance at all times (or a two-metre distance, if possible)
- Providing hand wash points
How we're protecting our colleagues, subcontractors and supply chain on our sites
COVID-19 Site Operating Procedures have been produced in line with Government guidance by the Construction Leadership Council and Public Health England. To assist with the implementation of these procedures, a detailed site management guidance document has been produced, which outlines the specific requirements our personnel must adhere to whilst working on any of our sites. The document also highlights what each site must have in place in order to reopen for operations.
Examples of these requirements include:
- Enhanced cleaning procedures
- Strict social distancing measures introduced
- The introduction of trained COVID-19 Social Distancing Marshalls
- A COVID-19 Site Induction must be completed by all personnel
- Personnel must comply with all COVID-19 Code of Conducts whilst on site
- Controlled working areas through a permit system have also been implemented
Whether you're an existing customer, looking to buy your first home or simply want more information about how we're navigating through these challenging times, please visit our contact page.