Our commitment to you
At Gleeson, we understand that buying a new home is an exciting journey and we’d like to make your home-buying experience as memorable as possible; this is why our Customer Care Team is on hand to support you from the first day of your purchase with us. They will help you put your mind at ease about any questions or concerns that you may have regarding your new home.
Formal Complaints Process
Reporting an issue
If you want to tell us about an issue that we are not aware of, please login to My Gleeson, our customer friendly online portal, where you’ll be able to register all defects at your leisure 24 hours a day.
In the unlikely event that we’re unable to resolve the matter to your satisfaction, you can refer to our formal complaints’ procedure below.
Dealing with your complaint
If you have a complaint that we have:
• Failed to do something we should have done (including a repair), or
• Done it badly, or
• Have treated you unfairly or discourteously
All complaints will need to be made in writing and must be emailed to firstname.lastname@example.org.
Your complaint will be acknowledged within two working days and we will endeavor to provide you with a full response within 10 working days.